Return Policy

All sales are final.

However, exceptionally, we will accept your return or exchange by mail if the products are not shipped yet, or in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The original receipt or proof of purchase will be required in such cases.

Return requests must be made within 30 days of order placed. To start a return, you can contact us at support@fayuanbooks.com.

If your return is accepted, we will send you a prepaid return shipping label, the fee for which will be deducted from your return credit amount. You will receive an email once the return is completed.

Damages and issues

Please inspect your order upon reception and contact the carrier (for example USPS)  immediately if the item is defective, damaged or lost during the transit, so that we can evaluate the issue and make it right. We are not responsible for theft of items ("porch pirates") delivered by carriers that reach their destination.

DTU Incoterm for international orders.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you will receive an automatic refund on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

You can always contact us for any return question at support@fayuanbooks.com.

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